Shipping Policy

Commercial checkout is disabled and no real website order can currently be submitted.

Demo products, test prices, shipping tables, package weights, Stripe Sandbox sessions, and internal fulfillment tools are used only for development and testing.

Those test configurations do not create a promise that a particular destination, shipping price, free-shipping threshold, processing time, carrier, service, or delivery range will be available at commercial launch.

The current technical checkout configuration is designed around United States shipping addresses.

The exact commercial destination list, including any treatment of Alaska, Hawaii, United States territories, military addresses, post-office boxes, or other special destinations, remains subject to final operational approval.

International shipping is not currently planned for the initial launch.

The development environment currently contains provisional shipping calculations for testing checkout behavior.

Those calculations are not live carrier quotes and are not approved commercial rates.

The final policy will state the approved shipping charges, any merchandise threshold for free standard shipping, the destinations eligible for that offer, and how discounts, taxes, or other charges affect eligibility.

Orders will require processing and packaging before being transferred to a shipping carrier.

No commercial processing-time commitment is currently promised.

The final policy will describe processing time separately from carrier transit time.

Maxi Pawz may select an appropriate available carrier and service when fulfilling a future standard-shipping order.

Carrier selection may depend on package size, package weight, destination, service availability, delivery expectations, and cost.

The initial fulfillment process may include manually purchasing labels and entering tracking information.

Future customers will be responsible for reviewing the recipient name, street address, apartment or unit information, city, state, and postal code before completing checkout.

After launch, address or order questions should be sent promptly to orders@maxipawz.com.

An address correction will not be guaranteed after an order has entered processing, fulfillment, or carrier possession.

Tracking information will be provided when it is available for the service used to fulfill an order.

Tracking information may require time to update after a label is created.

Carrier scans, estimated delivery dates, delivery notices, routes, and final delivery events are controlled by the carrier.

Future order-status questions should be sent to orders@maxipawz.com.

Reports involving a damaged, defective, incorrect, incomplete, missing, or otherwise problematic shipment should be sent to support@maxipawz.com.

Customers may be asked to preserve the product, accessories, packaging, shipping container, shipping label, photographs, tracking information, and order records while the issue is reviewed.

Maxi Pawz may need to review carrier information, delivery records, photographs, inventory records, and other relevant documentation before determining an appropriate response.

Before commercial launch, this page will be updated with approved shipping and fulfillment rules.

This Shipping Policy may be updated when destinations, rates, processing expectations, carriers, fulfillment procedures, or applicable requirements change.

General questions may be submitted through the Maxi Pawz contact form or sent to info@maxipawz.com.

We normally respond within 1–2 business days.